Frequently Asked Questions
1. How do I access my previous orders?
2. How do I print my invoice?
Log in
Go to My Account
Click on Account Invoices
Select the invoice to print
Right click, and print
3. How do I search for a specific part?
Using the Search Bar function at the top of the web page, you may search for your specific part by entering the Part Number or description of the product.
4. Where do I view my order number and status?
You can view your web order number and sales order number on the confirmation screen when you place an order, on the email receipt confirmation you receive after placing an order, and on the printable order receipt available after placing an order.
You can also review all recent and past orders on your account dashboard. This dashboard contains order numbers, order dates, current status, and tracking information.
5. What is your return or exchange policy?
If you are not satisfied with your purchase, you may return it for a full refund or replacement, less a 15% restocking fee. All returns must be received no later than 30 days from our ship date, and a completed Return Material Authorization (RMA) must be included. Returns after this time frame will not be accepted.
Service Reminder Printers must be returned in the original box, with all accessories included, and in like-new condition to be eligible for a refund.
Return freight and insurance is the responsibility of the customer. Custom imprinted products are not refundable. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and arrange for shipping.
Please contact us at 800-669-0072 or orders@rscsales.com to arrange for a return or exchange. RSC Sales Company reserves the right to refuse any return on a case-by-case basis.
6. How long does it take my order to process and how will it ship?
Orders ship within one business day via FedEx Ground, with the exception of printer kits, which require a few extra days for custom programming. This shipping service is offered for free.
We currently only offer shipping to physical addresses in the continental United States. This excludes international orders, Alaska, Hawaii, PO/FPO/DPO and P.O. boxes.
7. I am looking for a part I have ordered from you in the past but cannot find it. Do you still sell it?
Availability of certain parts fluctuates due to available inventory and demand. If it is unavailable on the website, please check back with us regularly, email orders@rscsales.com, or call 800-669-0072 to determine if the part is available.
8. Tell me more about Slip-N-Grip products.
Slip-N-Grip is a division of Petoskey Plastics, an environmentally focused film, bag, and resin manufacturer for over 50 years. They are an industry leader supplying the automotive aftermarket with a variety of vehicle protection products. RSC Sales Company is a proud distributor of their products.
9. Where do you store my personal information?
Please refer to our Privacy Policy for an in-depth look at types of information we store and where we store it. We do not store any of your financial information on our servers or in our databases.
10. Who can I contact if I have more questions not answered here?
You may call us at (800) 669-0072 or email info@rscsales.com. We are available Monday-Friday, 8:00 AM EST to 5:00 PM EST to answer any additional questions.